Support

Email support@communichess.com and we will get back to you. For anything about another user's behaviour, include their username and roughly when it happened.

How to report someone, what we do about it, and how quickly, is set out in our Terms of Service.

General questions are usually answered within a couple of days.

Choose Block from the “⋯” menu on any of their posts in the Community feed, or on their row in your friends list or in search results. Reporting someone from a video call blocks them too, so the call ends. Blocking is immediate and works both ways: they cannot message you, challenge you, or send you a friend request, and neither of you sees the other's posts. Any existing friendship or pending request between you is removed.

Everyone you have blocked is listed in Profile → Manage Account → Blocked Users, where you can unblock them.

• I cannot connect my Lichess account. CommuniChess plays every game through Lichess, so a Lichess account is required. Create one free at lichess.org, then connect it from the onboarding screen.
• The app cannot find players near me. Proximity matchmaking needs location permission. Allow location for CommuniChess in your device settings, then reopen the app.
• My camera or microphone is not working in a game. Allow camera and microphone permission for CommuniChess in your device settings. Video calls need both.
• I want to delete my account. See Delete your account.

Privacy Policy · Terms of Service · Delete your account

Support address: support@communichess.com